-   SHOP POLICy & JEWELLERY CARE   -
 

1. PURCHASE ORDERS
2. PAYMENT
3. DELIVERY
4. RETURN & REFUND
5. GENERAL OVERVIEW
6. F A Q
7. JEWELLERY CARE

1. PURCHASE ORDERS

-  Currently, orders can be placed through both this website’s SHOP page and my Etsy shop, EMOSIWN and LOCCA MARRIAGE. 

-  Orders will be processed after the full payment transaction has been approved.

-  You will receive an order confirmation by email.

2. PAYMENT

-  Payment via Etsy can be accepted by credit cards, Paypal and Etsy Gift Vouchers. 

-  All prices are inclusive of VAT where applicable.

3. DELIVERY

- Except for made-to-order items, we aim to dispatch your order within 2 to 5 working days. However, some items have a different delivery schedule and postage costs. Please check the details individually or contact us with any enquiries or requests.

- For items under £150, UK delivery will be via Royal Mail Tracked 24 with Signature, which requires a signature upon receipt. Delivery usually takes 1 to 2 business days. Items over £150 will be delivered by Royal Mail Special Delivery.

＊＊ Deliveries to the EU and Northern Ireland are currently suspended due to the introduction of new GPSR regulations in December 2024. We aim to resume shipping as soon as we have a comprehensive understanding of the requirements.

- International delivery will be handled by Royal Mail International Tracked & Signed. Estimated delivery times are 4 to 10 business days for Western Europe and 10 to 14 business days for the rest of the world.

- Please note that these delivery times are estimated targets and are not guaranteed. Delivery times may be affected by location, time of year (especially during the Christmas season), customs regulations, your country’s local postal service, and weather conditions.

- For international orders, all customs import duties and taxes are the buyer’s responsibility. Please check with your local customs office for any applicable charges before making a purchase.

- We will send you a dispatch notification via email once your order has been posted.

4. RETURN & REFUND

We offer refunds if your item arrives damaged or if you are not satisfied with your purchase, provided it is returned by insured and registered post within 14 days of receipt.

Due to the nature of certain items, we cannot accept returns unless they arrive damaged or faulty. This applies to:

　a. Custom or personalised orders, including made-to-order items
　b. Intimate items (for health and hygiene reasons)

We will process the refund to the original purchaser’s account through PayPal or Etsy (for purchases made from the EMOSIWN / LOCCA MARRIAGE Etsy shop), excluding postage and import duties. If an item is not returned in its original condition, the buyer may be responsible for any loss in value.

5. GENERAL OVERVIEW

5-1. ENAMEL
My enamel works use Japanese hard enamel and often the colours are created just for a single piece.  My work is all hand finished and each piece is a unique item.
 

5-2. FINISH
Most of my metal work is hair-lined or hammered finished and I hope you enjoy the handcrafted effect. 
 

5-3. HALLMARK
I am a registered goldsmith jeweller at the London Assay Office, UK.  Each item is subject to the current hallmarking legislation. When required they are fully hallmarked to certify the quality of the silver or gold. These marks show that the metal used meets the quality standards set by the British government.


5-4. ENAMEL JEWELLERY REPAIR
Enamel is composed of a glass based medium which can be damaged by strong impacts. Due to the complex and delicate nature of enamel production it is not always possible to repair such damage.
 

5-5. SILVER JEWELLERY TREATMENT
Silver, especially a ring, can stay the same colour if you regularly wear it. Should it tarnish, I recommend using bicarbonate of soda, which is available in supermarkets, normally in the baking section.  Use a well dampened cotton bud with a decent amount of bicarbonate of soda and rub the item to remove the staining.  Then clean the item using a drop or two of washing detergent, which will not affect the enamel parts.  Or you can use a silver polishing cloth but please DO NOT use a liquid silver polish as it might cause damage to the  enamel. 
 

5-6. RING SIZE
The size of each finger changes depending on the day or season so please check your size a few times before ordering.  
The best way to measure it is to visit local jewellery shops.  This service is normally free of charge.
Some items can be resized on request, however, because of the property of enamel, only limited designs can be resized.  I am happy to resize where available.