-   SHOP POLICy & JEWELLERY CARE   -
 

1. PURCHASE ORDERS
2. PAYMENT
3. DELIVERY
4. CANCELLATION
5. GENERAL OVERVIEW
6. F A Q
7. JEWELLERY CARE

1. PURCHASE ORDERS

-  Currently orders can be made through my Etsy Shop, EMOSIWN and LOCCA MARRIAGE. 

-  Orders will be proceeded after the full payment transaction is completed. 

-  You will receive an order confirmation by email via Etsy.

2. PAYMENT

-  Payment via Etsy can be accepted by credit cards, Paypal and Etsy Gift Vouchers. 

-  All prices are inclusive of VAT where applicable.

3. DELIVERY

-  Please make sure the delivery address is correct. If you would like us to send the order to a different address than the one on such as Paypal account, please leave a note when you place an order on Etsy.

-  We will send you a dispatch notification through Etsy when we post your order.

-  Each item has a different delivery schedule and postage. Please check the details individually or send me a message for any enquiry or request.

- Except some items, UK post will be delivered by Royal Mail 1st Class Signed For™ , which requires a signature to receive the post. It takes 1 or 2 business days. ( You can upgrade the shipping to Special Delivery as an option when you check out your order. )

-  International delivery for items will be delivered by Royal Mail International Tracked & Signed.  Delivery will be 3-5 business days for Western Europe and 5-7 business days for the rest of the world.

-  Please note that the estimated days are Royal Mail's delivery aims and are not guaranteed therefore your delivery may need more time depending on locations, time of year (especially Christmas season), customs regulations,  your country's local postal service circumstances, as well as the weather.  

-  For international orders, all customs import duties and taxes are the buyers' responsibilities.  Please check with your local customs office to see whether there are any duties before your purchase.

4. CANCELLATION

-  Refunds will be given if goods are damaged upon receipt or if you are not satisfied with your purchase and the goods are returned via registered mail within fourteen days of receipt.

-  Request a cancellation within: 24 hours of purchase

-  Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

     a. Custom or personalised orders, made-to-order items
     b. Intimate items (for health / hygiene reasons)

-  Buyers are responsible for any postage and import duties. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

5. GENERAL OVERVIEW

5-1. ENAMEL
My enamel works use Japanese hard enamel and often the colours are created just for a single piece.  My work is all hand finished and each piece is a unique item.
 

5-2. FINISH
Most of my metal work is hair-lined or hammered finished and I hope you enjoy the handcrafted effect. 
 

5-3. HALLMARK
I am a registered goldsmith jeweller at the London Assay Office, UK.  Each item is subject to the current hallmarking legislation. When required they are fully hallmarked to certify the quality of the silver or gold. These marks show that the metal used meets the quality standards set by the British government.

5-4. ENAMEL JEWELLERY REPAIR
Enamel is composed of a glass based medium which can be damaged by strong impacts. Due to the complex and delicate nature of enamel production it is not always possible to repair such damage.
 

5-5. SILVER JEWELLERY TREATMENT
Silver, especially a ring, can stay the same colour if you regularly wear it. Should it tarnish, I recommend using bicarbonate of soda, which is available in supermarkets, normally in the baking section.  Use a well dampened cotton bud with a decent amount of bicarbonate of soda and rub the item to remove the staining.  Then clean the item using a drop or two of washing detergent, which will not affect the enamel parts.  Or you can use a silver polishing cloth but please DO NOT use a liquid silver polish as it might cause damage to the  enamel. 
 

5-6. RING SIZE
The size of each finger changes depending on the day or season so please check your size a few times before ordering.  
The best way to measure it is to visit local jewellery shops.  This service is normally free of charge.
Some items can be resized on request, however, because of the property of enamel, only limited designs can be resized.  I am happy to resize where available.